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We are captivated by people who speak with energy and emotion. We get caught up in their passion and sometimes even find ourselves totally immersed in topics we thought we had no interest in. Welcome to the art of storytelling. Thousands of years of sharing and listening to stories has bestowed upon this medium an enormous power. Storytelling places your […]
Last weekend, The New York Times featured Scott Goldshine whose tenure at the famous New York deli, Zabar’s, spans 46 years where he started as a garbage man and worked his way up to general manager. He gets in by 5:30 a.m. (the store opens at 9) to check in with every counter, every manager, […]
Let’s face it. The disruptive economy has enabled a shift in the balance of power. It’s a buyer’s market. Customers are informed. They are not big on loyalty. And, they are in control. They want you on their terms. At every stage in their journey with you. Think of the relationship as a continuing dialogue […]
The ability to shift focus is critical. How is it that some organizations can do it and others cannot? Quite possibly, there has never been a time marked by such intense disruption and a consequential level of uncertainty about how, when or, if at all, the challenges can be addressed. These circumstances also provide a […]
Such were the words uttered by the Nordstrom brothers on one of television’s quaintest programs – “Sunday Morning” – which airs, yes, every Sunday morning. Its programming is insightful, educational and uplifting, every time. On December 15, one of the segments opened with a spiffy, quite stylish gentleman standing in front of Nordstrom’s new flagship […]
